All this is a very difficult subject, not merely because of the subject matter, but because it is so difficult to get information.
Then, in addition, is the general lack of focus and care.
I had all but given up hearing from the lawyer, when – quite out of the blue, tonight – arrived an email with two copy-and-paste generic wills along with two invoices!
Not only that, but the invoices came to £200 – but “graciously” discounted to £160 because of the delay. Remember, we were told face-to-face that it was £60 for each will – which makes £120.
Obviously, we replied in the appropriate manner.